AI Damage2023 Western Star 4700: common problems
The maker issued 24 service bulletins for this year. Details by component below, with sources.
Key figures
- Technical service bulletins (TSB)
- 24
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Engine | 0 | 0 | 13 |
| Equipment | 0 | 0 | 4 |
| Powertrain | 0 | 0 | 2 |
| Electrical system | 0 | 0 | 1 |
| Engine and cooling | 0 | 0 | 1 |
| Suspension | 0 | 0 | 1 |
| Other | 0 | 0 | 3 |
Comparison
What to check before buying
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Engine and cooling. Radiator and fan after a frontal hit, coolant level and condition, overheating.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- CX Advocate for ConMet Oil Pan Insert Additional Issues
- CX Advocate for NOx conversion low faults
- CX Advocate for overview of the remanufacturing process
- Revised Field Service Campaign for Virtual Technician Module. 2nd REVISION
Certain vehicles in Group B with Cummins engines have been reassigned to the newly created Group E. The Parts table has been updated to include the mounting bracket and fasteners required for Virtual Technician…
- Important Campaign Information letter for SF679 – Revised Bulletin
- CX Advocate for ConMet Oil Pan Insert Additional Failures
- CX Advocate for NOx conversion low faults
Update to CXA 6_24_NOx submission.
- CX Advocate communication for clutch bolts
- CX Advocate communication for NOx conversion low faults
- Customer letter regarding variable speed water pump
- Service Solution for Thread Spring Pin Suspension Alignment & Installation
- Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
NHTSA lists 24 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2023 Western Star 4700?
There are no owner complaints in the NHTSA data for this year; the data comes from 24 manufacturer service bulletins.
How many service bulletins (TSB) were issued for the 2023 Western Star 4700?
NHTSA lists 24 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2023 Western Star 4700 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2023 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.