AI Damage2020 Infiniti QX80: common problems
Owners of the 2020 Infiniti QX80 filed 6 complaints with NHTSA, most often about forward collision avoidance and visibility. The maker issued 102 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 6
- Technical service bulletins (TSB)
- 102
What fails most often
- 1 Forward collision avoidance 33% of all complaints
- 2 Visibility 17% of all complaints
- 3 Fuel system 17% of all complaints
- 4 Service brakes 17% of all complaints
- 5 Backover prevention 17% of all complaints
- 6 Vehicle speed control 17% of all complaints
- Forward collision avoidance: 2 complaints (33% of all); manufacturer bulletins for this component: 6.
- Visibility: 1 complaints (17% of all); manufacturer bulletins for this component: 10.
- Fuel system: 1 complaints (17% of all); manufacturer bulletins for this component: 3.
- Service brakes: 1 complaints (17% of all); manufacturer bulletins for this component: 1.
- Backover prevention: 1 complaints (17% of all).
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 5.6 L · petrol · 8 cyl
- automatic, 7-speed
Drive: RWD, 4WD
Symptoms owners describe
How many of the 6 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Forward collision avoidance | 2 | 0 | 6 |
| Visibility | 1 | 0 | 10 |
| Fuel system | 1 | 0 | 3 |
| Service brakes | 1 | 0 | 1 |
| Backover prevention | 1 | 0 | 0 |
| Vehicle speed control | 1 | 0 | 0 |
| Electrical system | 0 | 0 | 64 |
| Equipment | 0 | 0 | 18 |
| Engine and cooling | 0 | 0 | 6 |
| Exterior lighting | 0 | 0 | 4 |
| Lane departure | 0 | 0 | 4 |
| Powertrain | 0 | 0 | 4 |
| Structure | 0 | 0 | 4 |
| Air bags | 0 | 0 | 2 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes.
I could see some items on-screen still, like the button to switch camera views and to toggle the parking sensors on/off. When switching camera views/angles, the system would continue displaying the same two black/empty displays.
Vehicle aggressively and without cause engaged the Automatic Emergency Braking System causing the driver to be slammed against her seat belt and almost having the car in back of us to almost rear end our vehicle.
The contact had experienced a failure where the vehicle would not start as needed. The contact related the failure to the recall. Parts distribution disconnect. The failure mileage was not available.
The cruise control is very abrupted when engaging the resume feature. The cruise will cause the transmission to downshift and engine to rev above 5000 rpms for just a couple of mph speed increase. I believe this a design flaw that could cause a driver to lose control of the car.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 1,633 of 2,102 model years in the NHTSA data (among the 22% least complained about).
On average one model year of the QX80 has 8 complaints (11 years in the data). This year has 6, below average.
What to check before buying
- Forward collision avoidance. Radar and camera: calibration after bumper or windshield replacement.
- Visibility. Wipers, mirrors, defrosters, cracked glass.
- Fuel system. Fuel smell, leaks, rough running, fuel-system codes.
- Service brakes. Pedal feel, ABS operation, leaks, discs and hoses.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other…
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
- AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES
2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60…
- DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero…
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
- DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN THE IVC APPLIED VEHICLES
2020-2024 Q50 (V37) 2020-2022 Q60 (CV37) 2020-2024 QX80 (Z62) SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with…
- TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics…
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an…
- DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS
Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “Internal battery” to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the…
- AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read and save the configuration…
- TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT
If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. See ITB12-011 for models built before those listed above…
- DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA lists 102 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2020 Infiniti QX80?
Owner complaints to NHTSA most often mention: forward collision avoidance, visibility, fuel system. Total complaints: 6. The most frequent symptoms in complaint texts: rear-view camera (17%), won't start (17%), infotainment or screen glitches (17%).
How many service bulletins (TSB) were issued for the 2020 Infiniti QX80?
NHTSA lists 102 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2020 Infiniti QX80 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2020 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.