AI Damage2016 Mercedes-Benz C 350 E: common problems
The maker issued 125 service bulletins for this year. Details by component below, with sources.
Key figures
- Technical service bulletins (TSB)
- 125
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Electrical system | 0 | 0 | 43 |
| Equipment | 0 | 0 | 19 |
| Exterior lighting | 0 | 0 | 14 |
| Engine | 0 | 0 | 12 |
| Powertrain | 0 | 0 | 12 |
| Engine and cooling | 0 | 0 | 11 |
| Visibility | 0 | 0 | 10 |
| Structure | 0 | 0 | 8 |
| Steering | 0 | 0 | 6 |
| Backover prevention | 0 | 0 | 3 |
| Fuel/propulsion system | 0 | 0 | 3 |
| Service brakes | 0 | 0 | 2 |
| Electronic stability control | 0 | 0 | 1 |
| Fuel system | 0 | 0 | 1 |
Comparison
What to check before buying
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Exterior lighting. Headlamps, leveling, sensors and mounts after a frontal hit.
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Complaint Clanking noise from the area of the speakers in the doors
Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and…
- Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE
Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration…
- Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same…
Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering…
- Complaint Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission…
Complaint Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction during certain driving situations. May be most noticeable when transitioning from a coasting condition to…
- Complaint Tailgate opens unintentionally
Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so…
- Complaint A popup is seen on the HU with the message "data connection temporarily not available"
Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Traffic Cams Cause MB Apps is sundowned for all vehicles with…
- Complaint 1
General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root…
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the…
- Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed,…
Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than…
- Complaint Service code B1 displayed in the customer menu does not match the workshop code displayed in the…
Complaint Service code B1 displayed in the customer menu does not match the workshop code displayed in the workshop menu, e.g., 505 or 550A, which includes a service A. Cause The root cause is currently being…
- Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD…
Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following…
- Complaint The customer requests deactivation of the N112/9 HERMES communication module Note
Deactivation of the HERMES control unit (N112/9) is not supported for gray-market vehicles. Cause Before deactivating the HERMES control unit (N112/9), it must be clarified by the legal department of the respective MPC…
NHTSA lists 125 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2016 Mercedes-Benz C 350 E?
There are no owner complaints in the NHTSA data for this year; the data comes from 125 manufacturer service bulletins.
How many service bulletins (TSB) were issued for the 2016 Mercedes-Benz C 350 E?
NHTSA lists 125 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2016 Mercedes-Benz C 350 E from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2016 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.