AI Damage2023 Mercedes-Benz EQS 580 4matic: common problems
Owners of the 2023 Mercedes-Benz EQS 580 4matic filed 8 complaints with NHTSA, most often about electrical system and service brakes. The maker issued 123 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 8
- Technical service bulletins (TSB)
- 123
What fails most often
- 1 Electrical system 50% of all complaints
- 2 Service brakes 38% of all complaints
- 3 Structure 13% of all complaints
- 4 Lane departure 13% of all complaints
- 5 Forward collision avoidance 13% of all complaints
- 6 Wheels 13% of all complaints
- 7 Vehicle speed control 13% of all complaints
- Electrical system: 4 complaints (50% of all); manufacturer bulletins for this component: 69.
- Service brakes: 3 complaints (38% of all); manufacturer bulletins for this component: 3.
- Structure: 1 complaints (13% of all); manufacturer bulletins for this component: 12.
- Lane departure: 1 complaints (13% of all); manufacturer bulletins for this component: 3.
- Forward collision avoidance: 1 complaints (13% of all); manufacturer bulletins for this component: 2.
Symptoms owners describe
How many of the 8 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Electrical system | 4 | 0 | 69 |
| Service brakes | 3 | 0 | 3 |
| Structure | 1 | 0 | 12 |
| Lane departure | 1 | 0 | 3 |
| Forward collision avoidance | 1 | 0 | 2 |
| Wheels | 1 | 0 | 2 |
| Vehicle speed control | 1 | 0 | 0 |
| Steering | 0 | 0 | 13 |
| Suspension | 0 | 0 | 9 |
| Visibility | 0 | 0 | 8 |
| Exterior lighting | 0 | 0 | 7 |
| Seats | 0 | 0 | 7 |
| Engine | 0 | 0 | 3 |
| Powertrain | 0 | 0 | 3 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
Phantom braking brings vehicle to a stop like it hand an accident. Driver experiences loud warning sounds with sudden engagement of emergency brakes. It is terrifying experience so car was brought to the dealership multiple times but the canât not fix the issue since it canât be reproduced
Driving on [XXX], in clear weather, no obstacles, no vehicles around, the vehicle engaged emergency breaking and pulled seatbelts as if there was an imminent crash.
On this vehicle, the compressor is a dual-function safety-critical component: it provides cabin air conditioning and, more importantly, active cooling for the high-voltage lithium-ion battery pack.
Again, as a parent this is deeply concerning and can lead to a fatal incident and overheating The lane correction is extremely harsh and many times wrong pulling the car in the wrong direction and with a lot of force INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle also vibrates at highway speeds on the freeway. These issues have occurred on two separate occasions. Despite multiple service visits, the dealership has been unable to diagnose or repair the problems. During the first incident, they reset the software.
The contact stated that while driving with the Adaptive Cruise Control with the Stop-and-Go Mode engaged, the set speed changed radically. The contact stated that while the speed was set to 60 MPH, the speed decelerated to 20 MPH unintendedly. No warning light was illuminated.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 11,896 of 36,656 model years in the NHTSA data (top 32% most complained about).
On average one model year of the EQS 580 4matic has 2 complaints (5 years in the data). This year has 8, above average.
What to check before buying
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Service brakes. Pedal feel, ABS operation, leaks, discs and hoses.
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
- Lane departure. Windshield camera: calibration after windshield replacement.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- A software update will be performed that provides enhancements to the robustness and system stability of…
A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to…
- Complaint Clanking noise from the area of the speakers in the doors
Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and…
- Complaint Slight creaking noises when steering
Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.
- Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE
Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration…
- Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable…
Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable Cause OTA Update E61.0 Remedy In the IC Control Unit Log, please check the following information: Verify whether…
- Complaint Radio station cover art does not refresh when switching stations
The UI continues to show the old station’s artwork instead of updating to the new one. Cause When a new station change request is triggered, a temporary glitch is causing the Head Unit application to fail to overwrite…
- Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious…
Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("‑ ‑"). • Flashing when…
- Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same…
Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering…
- Complaint Tailgate opens unintentionally
Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so…
- Complaint The following most common complaints may be observed
• Brief connectivity interruptions when using Apple CarPlay over Wi-Fi • Audio cuts out • Device not recognized • No operation possible Cause There are multiple possible causes for an iPhone disconnecting from a…
- Complaint Customer Complaint
AC charging is not possible. - The departure time, charging pause, location-based charging or target SOC limit is automatically set to 50% or to a random value in the Mercedes me application or in the charging settings…
- Complaint 1
General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root…
NHTSA lists 123 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2023 Mercedes-Benz EQS 580 4matic?
Owner complaints to NHTSA most often mention: electrical system, service brakes, structure. Total complaints: 8. The most frequent symptoms in complaint texts: driver assists: adaptive cruise, lane keeping (13%), A/C or heater (13%), overheating, coolant loss (13%).
How many service bulletins (TSB) were issued for the 2023 Mercedes-Benz EQS 580 4matic?
NHTSA lists 123 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2023 Mercedes-Benz EQS 580 4matic from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2023 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-05.