AI Damage2020 Mercedes-Benz Sprinter 4500: common problems
Owners of the 2020 Mercedes-Benz Sprinter 4500 filed 1 complaints with NHTSA, most often about equipment and structure. The maker issued 137 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 1
- Technical service bulletins (TSB)
- 137
What fails most often
- 1 Equipment 100% of all complaints
- 2 Structure 100% of all complaints
- Equipment: 1 complaints (100% of all); manufacturer bulletins for this component: 29.
- Structure: 1 complaints (100% of all); manufacturer bulletins for this component: 10.
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Equipment | 1 | 0 | 29 |
| Structure | 1 | 0 | 10 |
| Electrical system | 0 | 0 | 41 |
| Engine | 0 | 0 | 17 |
| Powertrain | 0 | 0 | 15 |
| Engine and cooling | 0 | 0 | 11 |
| Fuel/propulsion system | 0 | 0 | 6 |
| Fuel system | 0 | 0 | 6 |
| Seats | 0 | 0 | 5 |
| Visibility | 0 | 0 | 5 |
| Service brakes | 0 | 0 | 4 |
| Steering | 0 | 0 | 4 |
| Latches, locks, linkages | 0 | 0 | 3 |
| Air bags | 0 | 0 | 2 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
Comparison
By complaint count this model year ranks 24,719 of 36,659 model years in the NHTSA data (among the 33% least complained about).
On average one model year of the Sprinter 4500 has 1 complaints (9 years in the data). This year has 1, below average.
What to check before buying
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection…
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No…
- Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously…
Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle…
- Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on…
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to…
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint…
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the…
- Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one…
Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration…
- Complaint Complaint A
The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical…
- The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to…
The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue…
- Vehicles with SCR Generation 4
SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR)…
- Complaint Vehicles with SCR Generation 4
SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control unit have been processed and corrected; however, fault codes P13DF00 and P300685 remain active and stored in the…
- EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A
The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical…
- Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load…
Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case splines Remedy Apply bearing retainer…
- The software for the communication module does not correspond to the latest series production configuration
For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update includes quality-enhancing optimizations for the communication module to…
NHTSA lists 137 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2020 Mercedes-Benz Sprinter 4500?
Owner complaints to NHTSA most often mention: equipment, structure. Total complaints: 1.
How many service bulletins (TSB) were issued for the 2020 Mercedes-Benz Sprinter 4500?
NHTSA lists 137 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2020 Mercedes-Benz Sprinter 4500 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2020 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-06.