AI Damage2020 Rolls-Royce Phantom: common problems
The maker issued 29 service bulletins for this year. Details by component below, with sources.
Key figures
- Technical service bulletins (TSB)
- 29
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 6.7 L · petrol · turbo · 12 cyl
- automatic, 8-speed
Drive: RWD
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Engine and cooling | 0 | 0 | 9 |
| Equipment | 0 | 0 | 8 |
| Electrical system | 0 | 0 | 4 |
| Service brakes | 0 | 0 | 3 |
| Steering | 0 | 0 | 3 |
| Structure | 0 | 0 | 3 |
| Engine | 0 | 0 | 2 |
| Exterior lighting | 0 | 0 | 2 |
| Powertrain | 0 | 0 | 2 |
| Fuel system | 0 | 0 | 1 |
| Latches, locks, linkages | 0 | 0 | 1 |
| Suspension | 0 | 0 | 1 |
| Wheels | 0 | 0 | 1 |
Comparison
What to check before buying
- Engine and cooling. Radiator and fan after a frontal hit, coolant level and condition, overheating.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Service brakes. Pedal feel, ABS operation, leaks, discs and hoses.
- Steering. Steering play, power assist, rack and tie rods after a wheel impact.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- A Rolls-Royce Phantom (RR11/12), Ghost (RR21/22) and Cullinan (RR31) vehicles have been identified as…
A Rolls-Royce Phantom (RR11/12), Ghost (RR21/22) and Cullinan (RR31) vehicles have been identified as having a potential issue concerning the 2 x coolant pipe connections at the cylinder head. The coolant pipe…
- The vehicles identified may potentially not transfer incoming voice audio during a telematics call due to…
The vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3G network deactivation in the United States. Therefore, this will affect all Connected Services voice audio…
- Complaints of deposits, crystalisation or emulsification in the coolant expansion tanks
- The vehicle has been brought to the workshop with a complaint relating to the SoE function
- Engine MIL light is illuminated and fault 12BF08 Lambda probe, from meager to fat slow reaction
- Front brakes squeaking with low brake pressure during low speed maneuvering or parking, at ambient…
Front brakes squeaking with low brake pressure during low speed maneuvering or parking, at ambient temperatures of +5 to -5?C (41 - 23?F). If the brakes are cold, when the driver brakes for the ?rst time after the…
- Customer complains the CID monitor does not extend or retract correctly, for example stuck in the lowered…
Customer complains the CID monitor does not extend or retract correctly, for example stuck in the lowered position or doesn?t raise fully.
- Check Control message (ID 166)
Top up coolant The Check control message (ID166) appears despite correct coolant level. Coolant is visible in the expansion tank. The complaint occurs sporadically. The problem described here only concerns the High…
- The check control message "It is possible to continue driving
Steering effort and/or steering behaviour is changed. Drive moderately" Is displayed in the central information display
- Visible cracks or hazy areas present in the surface of the LED headlight lens
- The customer complains there is little or no cooling effect from the air conditioning system
When checking the A/C system it is either very low or empty of refrigerant.
- Check Control Message (CCM) is displayed in the Kombi and Central Information Display
'Safety function of doors' (CCM ID - 759)
NHTSA lists 29 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2020 Rolls-Royce Phantom?
There are no owner complaints in the NHTSA data for this year; the data comes from 29 manufacturer service bulletins.
How many service bulletins (TSB) were issued for the 2020 Rolls-Royce Phantom?
NHTSA lists 29 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2020 Rolls-Royce Phantom from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2020 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.