AI Damage2019 Mercedes-Benz S 560 E: common problems
Owners of the 2019 Mercedes-Benz S 560 E filed 4 complaints with NHTSA, most often about engine and electrical system. The maker issued 119 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 4
- Technical service bulletins (TSB)
- 119
What fails most often
- 1 Engine 50% of all complaints
- 2 Electrical system 25% of all complaints
- 3 Air bags 25% of all complaints
- 4 Seat belts 25% of all complaints
- Engine: 2 complaints (50% of all); manufacturer bulletins for this component: 7.
- Electrical system: 1 complaints (25% of all); manufacturer bulletins for this component: 36.
- Air bags: 1 complaints (25% of all).
- Seat belts: 1 complaints (25% of all).
Symptoms owners describe
How many of the 4 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Engine | 2 | 0 | 7 |
| Electrical system | 1 | 0 | 36 |
| Air bags | 1 | 0 | 0 |
| Seat belts | 1 | 0 | 0 |
| Powertrain | 0 | 0 | 26 |
| Exterior lighting | 0 | 0 | 13 |
| Suspension | 0 | 0 | 8 |
| Visibility | 0 | 0 | 8 |
| Structure | 0 | 0 | 7 |
| Equipment | 0 | 0 | 6 |
| Fuel/propulsion system | 0 | 0 | 5 |
| Steering | 0 | 0 | 5 |
| Engine and cooling | 0 | 0 | 3 |
| Fuel system | 0 | 0 | 2 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The contact stated that while parking their vehicle, a burning-leather odor entered the cabin, and they noticed smoke in the cabin. The contact noticed a small fire beneath the driver's seat. The fire was extinguished with nearby snow. At which time the vehicle's engine failed to start despite the vehicle starting.
Rear drivers side seat belt/airbag combo locked in place and will not retract.
The contact stated while starting the vehicle, the vehicle vibrated abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired.
No warning lights were illuminated. The vehicle was taken to a dealer for diagnostic testing; however, the dealer was unable to determine the cause of the failure, and an oil change was performed. The contact stated that a couple of weeks later, the message "Add a Quarter Oil" was displayed.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 15,521 of 36,656 model years in the NHTSA data (top 42% most complained about).
On average one model year of the S 560 E has 3 complaints (2 years in the data). This year has 4, above average.
What to check before buying
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Air bags. Check the SRS light, stored codes and airbag/curtain status after any impact.
- Seat belts. Belt pretensioners after airbag deployment, SRS codes.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Complaint Clanking noise from the area of the speakers in the doors
Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and…
- Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic…
Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and…
- Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE
Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration…
- Complaint Noises in the steering column area when steering. See example file in the attachments area
"MRSM‑Schleifgeräusch_SCCMGrindingNoises. MOV". Cause Under analysis. Remedy Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend…
- Complaint Only vehicles with a variable transfer case are affected
This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause…
- Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G‑TRONIC automatic…
Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective…
- Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same…
Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering…
- Dear Mercedes-Benz Owner
In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA is extending the warranty coverage for the Diagnostic Module for…
- Complaint Tailgate opens unintentionally
Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so…
- Complaint A popup is seen on the HU with the message "data connection temporarily not available"
Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Traffic Cams Cause MB Apps is sundowned for all vehicles with…
- Complaint This document is intended as a pre-case diagnostic reference for transmission related concerns
It will also ensure that if a case is necessary, all supporting documentation is available. This should not be used on its own as justification for creating a TIPS case. Cause The root cause will vary depending on the…
- Complaint Mercedes-Benz USA is currently experiencing limited availability of transmission fluid…
Complaint Mercedes-Benz USA is currently experiencing limited availability of transmission fluid specification ATF 236.17 due to a global supply constraint. 236.17 ATF 1L and 5L (PNs: A002989060312 and A002989060313)…
NHTSA lists 119 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2019 Mercedes-Benz S 560 E?
Owner complaints to NHTSA most often mention: engine, electrical system, air bags. Total complaints: 4. The most frequent symptoms in complaint texts: engine failure or replacement (75%), warning lights, check engine (50%), door locks, latches, handles (25%).
How many service bulletins (TSB) were issued for the 2019 Mercedes-Benz S 560 E?
NHTSA lists 119 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2019 Mercedes-Benz S 560 E from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2019 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-05.