AI Damage2019 Mercedes-Benz Sprinter 2500: common problems
Owners of the 2019 Mercedes-Benz Sprinter 2500 filed 68 complaints with NHTSA, most often about steering and powertrain. The maker issued 147 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 68
- involving a crash
- 8
- Technical service bulletins (TSB)
- 147
What fails most often
- 1 Steering 22% of all complaints
- 2 Powertrain 21% of all complaints
- 3 Electrical system 13% of all complaints
- 4 Service brakes 12% of all complaints
- 5 Engine 7% of all complaints
- 6 Visibility 6% of all complaints
- 7 Vehicle speed control 6% of all complaints
- 8 Forward collision avoidance 6% of all complaints
- Steering: 15 complaints (22% of all); manufacturer bulletins for this component: 7.
- Powertrain: 14 complaints (21% of all), 3 of them with a crash reported by the owner; manufacturer bulletins for this component: 13.
- Electrical system: 9 complaints (13% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 40.
- Service brakes: 8 complaints (12% of all), 5 of them with a crash reported by the owner; manufacturer bulletins for this component: 4.
- Engine: 5 complaints (7% of all); manufacturer bulletins for this component: 16.
Symptoms owners describe
How many of the 68 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Steering | 15 | 0 | 7 |
| Powertrain | 14 | 3 | 13 |
| Electrical system | 9 | 1 | 40 |
| Service brakes | 8 | 5 | 4 |
| Engine | 5 | 0 | 16 |
| Visibility | 4 | 0 | 4 |
| Vehicle speed control | 4 | 0 | 2 |
| Forward collision avoidance | 4 | 0 | 1 |
| Seat belts | 3 | 0 | 1 |
| Electronic stability control | 3 | 0 | 0 |
| Structure | 2 | 1 | 11 |
| Air bags | 2 | 0 | 2 |
| Wheels | 2 | 0 | 1 |
| Engine and cooling | 1 | 0 | 10 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The vehicle rolled backward into the front wall of the garage. There was damage to the driverâs side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System).
The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors.
The contact stated while the vehicle was in park, the driver exited the vehicle however, it rolled backward, flipped over, and crushed the driver's legs. There were no warning lights illuminated. The driver sustained road and chemical burns and medical attention was provided. A police report was filed.
On his way to make his delivery, the van started rolling backwards with the driver side door open and rolled backed into pile of snow.
The delivery driver placed the van in park on a hill and engaged the emergency parking brake. While the engine was still running the delivery driver took a minute or two to locate his package and proceeded to step out of the driver door while the van was still running.
It was taken to local dealer, who could find no reason for the roll away that had occurred. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).â
It rolled backwards down a hill on top of someone's car and could have killed someone. Upone more inspection, it was determined that the mercedes 2019 sprinters are made with faulty parking prawls installed in them not fit to hold a large delivery vehicle like the ones they manufacture for amazon.
âMy 2019 Mercedes-Benz Sprinter was subject to NHTSA Recall 23V-100 / Mercedes campaign [phone] (tel:[phone]) involving the interior blower fuse circuit and risk of overheating/fire. Mercedes performed the recall remedy by relocating/replacing the blower fuse circuit.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 4,491 of 36,659 model years in the NHTSA data (top 12% most complained about).
On average one model year of the Sprinter 2500 has 23 complaints (19 years in the data). This year has 68, above average.
What to check before buying
- Steering. Steering play, power assist, rack and tie rods after a wheel impact.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Service brakes. Pedal feel, ABS operation, leaks, discs and hoses.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection…
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No…
- Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously…
Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle…
- Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be…
Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be felt in the following situations: • accelerating from stop or up hill • during upshifts Cause Under…
- Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on…
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to…
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint…
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the…
- Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one…
Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration…
- Complaint Complaint A
The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical…
- The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to…
The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue…
- Vehicles with SCR Generation 4
SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR)…
- Complaint Vehicles with SCR Generation 4
SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control unit have been processed and corrected; however, fault codes P13DF00 and P300685 remain active and stored in the…
- EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A
The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical…
- The software for the communication module does not correspond to the latest series production configuration
For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update includes quality-enhancing optimizations for the communication module to…
NHTSA lists 147 bulletins for this year; the 12 newest are shown here.
Other years of this model
- Sprinter 2500 201014 sources
- Sprinter 2500 201114 sources
- Sprinter 2500 20128 sources
- Sprinter 2500 201321 sources
- Sprinter 2500 201438 sources
- Sprinter 2500 201523 sources
- Sprinter 2500 2016116 sources
- Sprinter 2500 201771 sources
- Sprinter 2500 201858 sources
- Sprinter 2500 2020217 sources
- Sprinter 2500 2021171 sources
- Sprinter 2500 2022136 sources
- Sprinter 2500 2023123 sources
- Sprinter 2500 2024102 sources
- Sprinter 2500 202542 sources
- Sprinter 2500 20267 sources
Questions and answers
What are the most common problems with the 2019 Mercedes-Benz Sprinter 2500?
Owner complaints to NHTSA most often mention: steering, powertrain, electrical system. Total complaints: 68. The most frequent symptoms in complaint texts: steering or power steering problems (19%), warning lights, check engine (18%), rollaway, parking brake (15%).
How many service bulletins (TSB) were issued for the 2019 Mercedes-Benz Sprinter 2500?
NHTSA lists 147 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2019 Mercedes-Benz Sprinter 2500 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2019 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-06.