AI DamageRAM Promaster City: problems, complaints, bulletins
Summary for the RAM Promaster City across 7 model years: 148 owner complaints and 148 NHTSA service bulletins, plus repair videos. Pick a year for details.
Model years
What fails most often
- 1 Engine 35% of all complaints
- 2 Electrical system 28% of all complaints
- 3 Powertrain 20% of all complaints
- 4 Exterior lighting 10% of all complaints
- 5 Service brakes 5% of all complaints
- 6 Structure 5% of all complaints
- 7 Engine and cooling 4% of all complaints
- 8 Visibility 4% of all complaints
- Engine: 52 complaints (35% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 14.
- Electrical system: 42 complaints (28% of all); manufacturer bulletins for this component: 138.
- Powertrain: 30 complaints (20% of all); manufacturer bulletins for this component: 48.
- Exterior lighting: 15 complaints (10% of all); manufacturer bulletins for this component: 4.
- Service brakes: 8 complaints (5% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 4.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 2.4 L · petrol · 4 cyl 2015–2022
- automatic, 9-speed 2015–2022
Drive: FWD
Symptoms owners describe
How many of the 148 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Engine | 52 | 1 | 14 |
| Electrical system | 42 | 0 | 138 |
| Powertrain | 30 | 0 | 48 |
| Exterior lighting | 15 | 0 | 4 |
| Service brakes | 8 | 1 | 4 |
| Structure | 7 | 0 | 35 |
| Engine and cooling | 6 | 0 | 97 |
| Visibility | 6 | 0 | 9 |
| Equipment | 5 | 0 | 119 |
| Steering | 5 | 0 | 4 |
| Vehicle speed control | 5 | 1 | 0 |
| Wheels | 4 | 0 | 1 |
| Fuel/propulsion system | 4 | 1 | 0 |
| Electronic stability control | 3 | 0 | 0 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
I was in a 40 to 50 mph collision on I-880 frw in milpitas, california. Full front impacted/ failure to deploy. Rain , rush hour , traffic , accident, my fault, I changed lane to avoid one accident and smacked into far right slow lane into back of a car. My dodge, promaster-2019 failed to deploy.
My 2017 dodge ram promaster's accelerator stuck when my vehicle was placed in reverse causing the vehicle to accelerator at full throttle and hit a steel guard pole cause major damage to the rear end.
Fuel tank where gasket seal is, leaking gas. Seal cannot be replaced, whole tank needs to be replaced. According to mechanic it will take 3 months to get new gas tank. Looking online and according to mechanic - it it a very common problem with this van. It causes risk of fire while waiting for new gas tank.
No warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the windshield wiper motor needed to be replaced; however, the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.
Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.
Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
What to check before buying
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
- Exterior lighting. Headlamps, leveling, sensors and mounts after a frontal hit.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may…
- Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience…
- Intermittent Uconnect Box Requires Service Message
- 948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator…
- Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle…
- Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts
- Windshield Wiper Blade Maintenance Customers may experience one or more of the following
- "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts
- "2.4L Excessive Oil Consumption XS1 Warranty Extension The customer may describe one or more of the following
- Replacement BCM Will Not Proxi Align
- "2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following
- "GENERATOR Engine Prior to alternator/generator removal
Repair videos
We do not copy videos: these are YouTube links credited to their authors. Amounts are as stated by the author and not verified by us.
Other models of this make
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.