AI Damage2020 RAM Promaster City: common problems
Owners of the 2020 RAM Promaster City filed 1 complaints with NHTSA, most often about structure. The maker issued 52 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 1
- Technical service bulletins (TSB)
- 52
What fails most often
- Structure: 1 complaints (100% of all); manufacturer bulletins for this component: 4.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 2.4 L · petrol · 4 cyl
- automatic, 9-speed
Drive: FWD
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Structure | 1 | 0 | 4 |
| Electrical system | 0 | 0 | 19 |
| Equipment | 0 | 0 | 13 |
| Engine and cooling | 0 | 0 | 10 |
| Powertrain | 0 | 0 | 9 |
| Suspension | 0 | 0 | 3 |
| Visibility | 0 | 0 | 2 |
| Lane departure | 0 | 0 | 1 |
| Other | 0 | 0 | 3 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The vehicle was taken to the local dealer who cut the tire storage section of the vehicle in order to remove the spare tire. The cause of the failure was not determined. The manufacturer was not yet notified. The failure mileage was 10,000.
Comparison
By complaint count this model year ranks 1,964 of 2,102 model years in the NHTSA data (among the 7% least complained about).
On average one model year of the Promaster City has 21 complaints (7 years in the data). This year has 1, below average.
What to check before buying
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Engine and cooling. Radiator and fan after a frontal hit, coolant level and condition, overheating.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Intermittent Uconnect Box Requires Service Message
TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
- 948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator…
948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00…
- Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts
- "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)…
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning…
- Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair…
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
- LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is…
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev
- Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review…
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- Water Quality When Mixed With Engine Coolant
- Mirror
NHTSA lists 52 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2020 RAM Promaster City?
Owner complaints to NHTSA most often mention: structure. Total complaints: 1.
How many service bulletins (TSB) were issued for the 2020 RAM Promaster City?
NHTSA lists 52 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2020 RAM Promaster City from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2020 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.