AI Damage2021 Infiniti Q60: common problems
Owners of the 2021 Infiniti Q60 filed 3 complaints with NHTSA, most often about engine and forward collision avoidance. The maker issued 111 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 3
- Technical service bulletins (TSB)
- 111
What fails most often
- 1 Engine 67% of all complaints
- 2 Forward collision avoidance 33% of all complaints
- 3 Powertrain 33% of all complaints
- 4 Structure 33% of all complaints
- Engine: 2 complaints (67% of all); manufacturer bulletins for this component: 2.
- Forward collision avoidance: 1 complaints (33% of all); manufacturer bulletins for this component: 4.
- Powertrain: 1 complaints (33% of all); manufacturer bulletins for this component: 4.
- Structure: 1 complaints (33% of all); manufacturer bulletins for this component: 4.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 3 L · petrol · turbo · 6 cyl
- automatic, 7-speed
Drive: RWD, AWD
Symptoms owners describe
How many of the 3 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Engine | 2 | 0 | 2 |
| Forward collision avoidance | 1 | 0 | 4 |
| Powertrain | 1 | 0 | 4 |
| Structure | 1 | 0 | 4 |
| Electrical system | 0 | 0 | 68 |
| Equipment | 0 | 0 | 20 |
| Engine and cooling | 0 | 0 | 11 |
| Visibility | 0 | 0 | 8 |
| Exterior lighting | 0 | 0 | 4 |
| Air bags | 0 | 0 | 2 |
| Communication | 0 | 0 | 2 |
| Fuel system | 0 | 0 | 2 |
| Lane departure | 0 | 0 | 2 |
| Service brakes | 0 | 0 | 1 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The contact stated while driving at an undisclosed speed, the malfunction warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a fractured aluminum bracket that sits between the front bumpers.
The contact stated while driving approximately 15 MPH, the vehicle shifted into limp mode. The contact stopped the vehicle and had the vehicle towed to a local dealer. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed with needing ECM replaced.
Several warning lights came on in the dash including the crash sensors, and the car lost all power. I was able to safely pull the car over to the side of the road. I tried to restart the car with no success. Once the start button is pushed, the car makes a clicking noise but the engine does not turn on.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 1,806 of 2,102 model years in the NHTSA data (among the 14% least complained about).
On average one model year of the Q60 has 10 complaints (7 years in the data). This year has 3, below average.
What to check before buying
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Forward collision avoidance. Radar and camera: calibration after bumper or windshield replacement.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other…
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
- AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES
2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60…
- TURBOCHARGER REPLACEMENT PROCEDURE APPLIED ENGINES
VR30DDTT IF YOU CONFIRM One or both turbochargers require replacement. ACTION 1. Replace the affected turbocharger(s). Refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST…
- DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero…
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
- DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN THE IVC APPLIED VEHICLES
2020-2024 Q50 (V37) 2020-2022 Q60 (CV37) 2020-2024 QX80 (Z62) SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with…
- TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics…
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an…
- DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS
Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “Internal battery” to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the…
- AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read and save the configuration…
- TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT
If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. See ITB12-011 for models built before those listed above…
- DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended
See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA lists 111 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2021 Infiniti Q60?
Owner complaints to NHTSA most often mention: engine, forward collision avoidance, powertrain. Total complaints: 3. The most frequent symptoms in complaint texts: warning lights, check engine (100%), driver assists: adaptive cruise, lane keeping (33%), won't start (33%).
How many service bulletins (TSB) were issued for the 2021 Infiniti Q60?
NHTSA lists 111 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2021 Infiniti Q60 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2021 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.