AI Damage2024 KIA Sorento: common problems
Owners of the 2024 KIA Sorento filed 43 complaints with NHTSA, most often about electrical system and structure. The maker issued 49 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 43
- involving a crash
- 4
- Technical service bulletins (TSB)
- 49
What fails most often
- 1 Electrical system 26% of all complaints
- 2 Structure 16% of all complaints
- 3 Service brakes 14% of all complaints
- 4 Engine 12% of all complaints
- 5 Powertrain 12% of all complaints
- 6 Visibility 9% of all complaints
- 7 Forward collision avoidance 7% of all complaints
- 8 Air bags 5% of all complaints
- Electrical system: 11 complaints (26% of all), 2 of them with a crash reported by the owner; manufacturer bulletins for this component: 29.
- Structure: 7 complaints (16% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 3.
- Service brakes: 6 complaints (14% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 3.
- Engine: 5 complaints (12% of all); manufacturer bulletins for this component: 6.
- Powertrain: 5 complaints (12% of all); manufacturer bulletins for this component: 2.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 2.5 L · petrol · 4 cyl
- 2.5 L · petrol · turbo · 4 cyl
- 1.6 L · hybrid · turbo · 4 cylnamed in 1 complaints
- 1.6 L · plug-in hybrid · turbo · 4 cylnamed in 1 complaints
- automatic, 8-speed
- dual-clutch (DCT), 6-speed
- dual-clutch (DCT), 8-speed
Drive: AWD, FWD
Symptoms owners describe
How many of the 43 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Electrical system | 11 | 2 | 29 |
| Structure | 7 | 1 | 3 |
| Service brakes | 6 | 1 | 3 |
| Engine | 5 | 0 | 6 |
| Powertrain | 5 | 0 | 2 |
| Visibility | 4 | 0 | 5 |
| Forward collision avoidance | 3 | 2 | 0 |
| Air bags | 2 | 2 | 0 |
| Exterior lighting | 2 | 0 | 0 |
| Fuel/propulsion system | 2 | 1 | 0 |
| Seat belts | 2 | 1 | 0 |
| Steering | 2 | 0 | 0 |
| Seats | 1 | 0 | 5 |
| Backover prevention | 1 | 0 | 1 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice.
On Saturday, October 10, 2026, the electric power steering (EPS) failed while driving and the EPS warning light came on. The steering became very heavy and hard to turn, and the vehicle shook during the failures.
Slipping Gears: Slipping out of gear unexpectedly. Rough Shifting: A rough or jerky shifting Warning Lights: The check engine light or transmission warning light may illuminate on the dashboard.
The cars battery drained precipitously. Was able to sit and recharge. Took it to dealership. There were several code issues P033500 and P040500 among others. In discussion it seems that it might have been the EGR valve among other things.
The contact pulled to the side of the road and exited the vehicle with three passengers, including a nephew in a car seat. The passengers noticed that the panoramic glass fractured into several pieces and completely shattered.
My 2024 Kia Sorento has experienced a dangerous brake failure on three separate occasions in which the brake pedal went to the floor and the vehicle lost normal braking capability.
While braking in a left hand turn lane waiting for the vehicles in front to turn left through an intersection, the vehicle stalled, shut off, and forced a manual restart in the turn lane. This same sequence happened again at another red light when the brake was engaged.
A rock struck and punctured my radiator causing it to aggressively spray engine coolant, eventually leading to my engine overheating. I found this incident to be an extremely odd and rare situation considering I was only driving on paved suburban roads.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 934 of 2,102 model years in the NHTSA data (top 44% most complained about).
On average one model year of the Sorento has 305 complaints (11 years in the data). This year has 43, below average.
What to check before buying
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
- Service brakes. Pedal feel, ABS operation, leaks, discs and hoses.
- Engine. Cold start, unusual noises, oil leaks and engine codes.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- TECHNICAL SERVICE BULLETIN
INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater…
- TECHNICAL SERVICE BULLETIN
FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin…
- TECHNICAL SERVICE BULLETIN
INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software…
- WARRANTY EXTENSION CAMPAIGN
TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY042) to inspect and, if necessary, replace the…
- WARRANTY EXTENSION CAMPAIGN
REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the…
- WARRANTY EXTENSION CAMPAIGN
QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY042.
- WARRANTY EXTENSION CAMPAIGN
OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain…
- WARRANTY EXTENSION CAMPAIGN
DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for…
- WARRANTY EXTENSION CAMPAIGN
DEALER PRINCIPAL MEMO (WTY042) - This document is the announcement to the dealer principals advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn…
- TECHNICAL SERVICE BULLETIN
CUSTOMER ACTION: ECU LOGIC IMPROVEMENT FOR DTC P2B59F0 (CA2516) - This bulletin provides information to upgrade the Engine Control Unit (ECU) software on certain 2024–2025MY vehicles equipped with 2.5 GDI or 2.5 T-GDI…
- PITSTOP
TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver…
- PITSTOP
TECHNICAL OPERATIONS: DCU IDENTIFICATION AND DAIGNOSTIC AID - This Pitstop provides information on identifying the Data Connectivity Unit (DCU) in Kia vehicles equipped with Connected Car Navigation Cockpit (ccNC) and…
NHTSA lists 49 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2024 KIA Sorento?
Owner complaints to NHTSA most often mention: electrical system, structure, service brakes. Total complaints: 43. The most frequent symptoms in complaint texts: windows, sunroof (19%), warning lights, check engine (14%), jerking, harsh shifts (7%).
How many service bulletins (TSB) were issued for the 2024 KIA Sorento?
NHTSA lists 49 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2024 KIA Sorento from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2024 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.