AI DamageThomas Built Buses SAF-T-Liner ER reliability: problems, complaints, recalls
Summary for the Thomas Built Buses SAF-T-Liner ER across 2 model years: 2 owner complaints and 0 NHTSA service bulletins, plus repair videos. Pick a year for details.
Model years
| Year | Owner complaints | involving a crash | Technical service bulletins (TSB) | YouTube repair videos |
|---|---|---|---|---|
| 2002 | 1 | 0 | 0 | 0 |
| 2000 | 1 | 0 | 0 | 0 |
What fails most often
- 1 Seats 50% of all complaints
- 2 Structure 50% of all complaints
- Seats: 1 complaints (50% of all).
- Structure: 1 complaints (50% of all).
Components owners complain about
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The thomas dealer has available a repair part and procedure, a stiffener is welded in the bow at the window header.
The driver's seat was defective. The seat frame bent and caused the seat to twist 15 degrees to the right. A new seat unit was reassembled and installed.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
What to check before buying
- Seats. Occupant sensor, power adjustment, seat mounts.
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
Other models of this make
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-06.