AI Damage2016 Mercedes-Benz CLS 400 reliability: common problems
The maker issued 69 service bulletins for this year. We found 1 repair videos on YouTube. Details by component below, with sources.
Key figures
- Technical service bulletins (TSB)
- 69
- YouTube repair videos
- 1
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Electrical system | 0 | 0 | 22 |
| Exterior lighting | 0 | 0 | 14 |
| Equipment | 0 | 0 | 10 |
| Powertrain | 0 | 0 | 8 |
| Structure | 0 | 0 | 6 |
| Engine | 0 | 0 | 5 |
| Visibility | 0 | 0 | 4 |
| Engine and cooling | 0 | 0 | 3 |
| Service brakes | 0 | 0 | 2 |
| Backover prevention | 0 | 0 | 1 |
| Communication | 0 | 0 | 1 |
| Electronic stability control | 0 | 0 | 1 |
| Seats | 0 | 0 | 1 |
| Tires | 0 | 0 | 1 |
Comparison
What to check before buying
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Exterior lighting. Headlamps, leveling, sensors and mounts after a frontal hit.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Complaint Clanking noise from the area of the speakers in the doors
Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and…
- Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE
Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration…
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the…
- Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD…
Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following…
- Complaint The customer requests deactivation of the N112/9 HERMES communication module Note
Deactivation of the HERMES control unit (N112/9) is not supported for gray-market vehicles. Cause Before deactivating the HERMES control unit (N112/9), it must be clarified by the legal department of the respective MPC…
- Complaint There are several types of complaint about noises or poor windshield wiper wiping performance
A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled back onto the windshield from the A-pillar (Figure 1) D: After…
- In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the…
In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA ("MBUSA") is extending the coverage for the exhaust valve…
- The purpose of this letter is to advise you of additional benefits that Mercedes-Benz is providing to you…
The purpose of this letter is to advise you of additional benefits that Mercedes-Benz is providing to you regarding your vehicle ownership. What’s Included In our continuing efforts to assure the proper performance of…
- Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on the various Model…
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on the various Model Year (“MY”) 2014 - 2018 Mercedes-Benz vehicles listed below, the engine control unit (ECU) software may not meet…
- This NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains…
This NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains important workshop instructions on how the HVAC Service Warranty repair must be carried out. To enhance the satisfaction…
- Complaint Headlamp, front fog lamp leaky or fogged
Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm is fitted in…
- Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon,…
Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the…
NHTSA lists 69 bulletins for this year; the 12 newest are shown here.
Repair videos
We do not copy videos: these are YouTube links credited to their authors. Amounts are as stated by the author and not verified by us.
Other years of this model
Questions and answers
What are the most common problems with the 2016 Mercedes-Benz CLS 400?
There are no owner complaints in the NHTSA data for this year; the data comes from 69 manufacturer service bulletins.
How many service bulletins (TSB) were issued for the 2016 Mercedes-Benz CLS 400?
NHTSA lists 69 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2016 Mercedes-Benz CLS 400 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2016 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-06.