AI Damage2024 Mercedes-Benz Sprinter 3500: common problems
Owners of the 2024 Mercedes-Benz Sprinter 3500 filed 3 complaints with NHTSA, most often about fuel/propulsion system and tires. The maker issued 91 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 3
- Technical service bulletins (TSB)
- 91
What fails most often
- 1 Fuel/propulsion system 33% of all complaints
- 2 Tires 33% of all complaints
- 3 Wheels 33% of all complaints
- Fuel/propulsion system: 1 complaints (33% of all); manufacturer bulletins for this component: 13.
- Tires: 1 complaints (33% of all).
- Wheels: 1 complaints (33% of all).
Symptoms owners describe
How many of the 3 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Fuel/propulsion system | 1 | 0 | 13 |
| Tires | 1 | 0 | 0 |
| Wheels | 1 | 0 | 0 |
| Engine | 0 | 0 | 36 |
| Powertrain | 0 | 0 | 12 |
| Structure | 0 | 0 | 7 |
| Electrical system | 0 | 0 | 5 |
| Engine and cooling | 0 | 0 | 3 |
| Visibility | 0 | 0 | 2 |
| Fuel system | 0 | 0 | 1 |
| Service brakes | 0 | 0 | 1 |
| Steering | 0 | 0 | 1 |
| Other | 1 | 0 | 11 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The contact slowed down and parked the RV at a local gas station. A dealer was not contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The tire was replaced. The manufacturer was notified of the failure and was examining it. The failure mileage was approximately 5,000.
I started to install an aftermarket TPMS and noted the tire valve stems were rubber. I couldnât install the end cap sensors due to safety concerns about centrifugal force causing a failure of the rubber valve stems on the wheels. My next contact was MBZ customer service.
About halfway up, the vehicle started losing power and eventually lost all power. The engine was running but even with the pedal to the floor it was totally unresponsive. This put us in a dangerous situation as I had to park on the side of the road with huge drop offs and semi trucks.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 17,150 of 36,656 model years in the NHTSA data (top 47% most complained about).
On average one model year of the Sprinter 3500 has 18 complaints (19 years in the data). This year has 3, below average.
What to check before buying
- Fuel/propulsion system. Fuel smell, leaks, rough running, fuel-system codes.
- Tires. Tire age by DOT code, bulges, wear pattern.
- Wheels. Wheel runout, cracks, signs of a wheel strike.
- Engine. Cold start, unusual noises, oil leaks and engine codes.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection…
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No…
- Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously…
Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle…
- Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on…
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to…
- Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler…
Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes related to the coolant system: P30040B…
- OM654 Engine Oil Consumption Complaint The customer may report repeated low engine oil level warnings in…
OM654 Engine Oil Consumption Complaint The customer may report repeated low engine oil level warnings in the instrument cluster. The customer may also state that engine oil must be added between scheduled maintenance…
- Complaint The coolant warning lamp may be displayed in the instrument cluster
The malfunction indicator lamp (MIL) may also be illuminated. Cause Moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valve (Y97/6) or coolant pump 1 (M75/11). Remedy…
- Oil Leak at Crankcase Near the High-pressure Fuel Pump OM654 Complaint Visible oil leak at the crankcase…
Oil Leak at Crankcase Near the High-pressure Fuel Pump OM654 Complaint Visible oil leak at the crankcase near the mounting area of the high‑pressure fuel pump on OM654 engines. Cause Oil leakage near the high‑pressure…
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint…
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the…
- Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one…
Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration…
- An authorized Mercedes-Benz eSprinter dealer will update the drivetrain control unit on the affected vehicles
An authorized Mercedes-Benz Sprinter dealer will update the engine control unit on the affected vehicles.
- Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may…
Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the…
- Check engine light with reduced power –P300A6D due to charge air system contamination Complaint The check…
Check engine light with reduced power –P300A6D due to charge air system contamination Complaint The check engine light is activated, accompanied by fault code 'P300A6D The boost pressure is too low', indicating reduced…
NHTSA lists 91 bulletins for this year; the 12 newest are shown here.
Other years of this model
- Sprinter 3500 20104 sources
- Sprinter 3500 20118 sources
- Sprinter 3500 201221 sources
- Sprinter 3500 201345 sources
- Sprinter 3500 201455 sources
- Sprinter 3500 201537 sources
- Sprinter 3500 2016132 sources
- Sprinter 3500 201788 sources
- Sprinter 3500 201854 sources
- Sprinter 3500 2019183 sources
- Sprinter 3500 2020150 sources
- Sprinter 3500 2021134 sources
- Sprinter 3500 2022100 sources
- Sprinter 3500 2023122 sources
- Sprinter 3500 202539 sources
- Sprinter 3500 20267 sources
Questions and answers
What are the most common problems with the 2024 Mercedes-Benz Sprinter 3500?
Owner complaints to NHTSA most often mention: fuel/propulsion system, tires, wheels. Total complaints: 3. The most frequent symptoms in complaint texts: loss of power / limp mode (33%), warning lights, check engine (33%).
How many service bulletins (TSB) were issued for the 2024 Mercedes-Benz Sprinter 3500?
NHTSA lists 91 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2024 Mercedes-Benz Sprinter 3500 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2024 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-05.