AI DamageMercury Milan Hybrid: problems, complaints, bulletins
Summary for the Mercury Milan Hybrid across 1 model years: 59 owner complaints and 0 NHTSA service bulletins, plus repair videos. Pick a year for details.
Model years
| Year | Owner complaints | involving a crash | Technical service bulletins (TSB) | YouTube repair videos |
|---|---|---|---|---|
| 2010 | 59 | 0 | 0 | 0 |
What fails most often
- 1 Steering 27% of all complaints
- 2 Air bags 15% of all complaints
- 3 Electrical system 15% of all complaints
- 4 Powertrain 14% of all complaints
- 5 Service brakes 14% of all complaints
- 6 Engine 10% of all complaints
- 7 Fuel/propulsion system 10% of all complaints
- 8 Exterior lighting 8% of all complaints
- Steering: 16 complaints (27% of all).
- Air bags: 9 complaints (15% of all).
- Electrical system: 9 complaints (15% of all).
- Powertrain: 8 complaints (14% of all).
- Service brakes: 8 complaints (14% of all).
Symptoms owners describe
How many of the 59 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Steering | 16 | 0 | 0 |
| Air bags | 9 | 0 | 0 |
| Electrical system | 9 | 0 | 0 |
| Powertrain | 8 | 0 | 0 |
| Service brakes | 8 | 0 | 0 |
| Engine | 6 | 0 | 0 |
| Fuel/propulsion system | 6 | 0 | 0 |
| Exterior lighting | 5 | 0 | 0 |
| Electronic stability control | 3 | 0 | 0 |
| Hybrid propulsion system | 2 | 0 | 0 |
| Vehicle speed control | 2 | 0 | 0 |
| Latches, locks, linkages | 1 | 0 | 0 |
| Seats | 1 | 0 | 0 |
| Structure | 1 | 0 | 0 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed.
The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired.
The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved.
The contact stated she had to open the window to open the door using the outside door handle. The vehicle was taken to local dealer asheboro ford, inc. ([address], asheboro, [ZIP]: [phone]) where it was diagnosed with needing the front driver's side door handle to be replaced. The vehicle was not repaired.
The contact stated that the power steering assist system failed while backing out of an inclined driveway. Also, the steering wheel seized, which made it difficult to turn. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 134,000.
I started the car, backed up and suddenly I had no power steering. No warnings just unable to budge the steering wheel. Car is still sitting at a restaurant . If this happened to anyone while driving there is no way they could control this car!
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
What to check before buying
- Steering. Steering play, power assist, rack and tie rods after a wheel impact.
- Air bags. Check the SRS light, stored codes and airbag/curtain status after any impact.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
Other models of this make
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-05.