AI Damage2025 Mazda CX-5: common problems
Owners of the 2025 Mazda CX-5 filed 28 complaints with NHTSA, most often about service brakes and engine. The maker issued 149 service bulletins for this year. We found 1 repair videos on YouTube. Details by component below, with sources.
Key figures
- Owner complaints
- 28
- involving a crash
- 4
- Technical service bulletins (TSB)
- 149
- YouTube repair videos
- 1
What fails most often
- 1 Service brakes 39% of all complaints
- 2 Engine 25% of all complaints
- 3 Electrical system 21% of all complaints
- 4 Forward collision avoidance 21% of all complaints
- 5 Vehicle speed control 18% of all complaints
- 6 Visibility 14% of all complaints
- 7 Powertrain 11% of all complaints
- 8 Steering 11% of all complaints
- Service brakes: 11 complaints (39% of all), 2 of them with a crash reported by the owner; manufacturer bulletins for this component: 6.
- Engine: 7 complaints (25% of all); manufacturer bulletins for this component: 46.
- Electrical system: 6 complaints (21% of all); manufacturer bulletins for this component: 52.
- Forward collision avoidance: 6 complaints (21% of all), 2 of them with a crash reported by the owner.
- Vehicle speed control: 5 complaints (18% of all), 1 of them with a crash reported by the owner.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 2.5 L · petrol · 4 cyl
- 2.5 L · petrol · turbo · 4 cyl
- automatic, 6-speed
Drive: 4WD
Symptoms owners describe
How many of the 28 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Service brakes | 11 | 2 | 6 |
| Engine | 7 | 0 | 46 |
| Electrical system | 6 | 0 | 52 |
| Forward collision avoidance | 6 | 2 | 0 |
| Vehicle speed control | 5 | 1 | 0 |
| Visibility | 4 | 0 | 0 |
| Powertrain | 3 | 2 | 15 |
| Steering | 3 | 1 | 3 |
| Fuel/propulsion system | 3 | 0 | 1 |
| Structure | 1 | 0 | 10 |
| Seats | 1 | 0 | 3 |
| Seat belts | 1 | 0 | 0 |
| Exterior lighting | 0 | 0 | 7 |
| Wheels | 0 | 0 | 5 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
- Plans to report issue to Mazda during next maintenance appt -No warning lights -Problem is re-occurring but not with independent entity (yet)
Possible and/or suspected issues: "Not-P" switch circuit malfunction; "false park"; lack of cross-module redundancy; lack of BCM and PCM redundancy; Diagnostic Blind Spot; lack of Occupancy-Brake interlock; systematic safety failure culminating in unintended, driverless, runaway Zombie vehicle with personal injury.
I confirmed that in D position, with engine shut off, the car can move freely in my drive way. I did have this issue in my other two cars, I occasionally forgot put the shift from D position to P position, but the car did not move.
VEHICLE DIAGNOSTIC TIMELINE & BRIEF •Vehicle: 2025 Mazda CX-5 •Warranty Status: Active (Under Bumper-to-Bumper New-Vehicle Limited Warranty) •Modifications: None (100% Factory Standard; No aftermarket accessories) On the evening of [XXX], while preparing to leave on a cross-country trip, the car would not start.
The vehicle exhibits a repeatable low-speed driveline-related problem consisting of pronounced clicking or clunking from the driver-front area, fore-and-aft jerking, and harsh engagement during deceleration and light on/off-throttle transitions, particularly around 15–17 mph; the behavior can become significantly…
The vehicle began to make a grinding sound, it started shaking, and then a "break" light appeared on the instrument panel. After this it came to a sudden and violent stop. I have taken it to the dealership for similar issues many times since I got the vehicle in October 2025.
This feature allows the adaptive cruise control to move the vehicle in traffic with minimal drier intervention. As traffic advances the vehicle moves. If traffic stops, the vehicle stops.
Description of Safety Defect: The driver-side exterior rearview mirror vibrates excessively, escalating into a violent shake depending on vehicle speed, crosswinds, and road surfaces.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 1,107 of 2,102 model years in the NHTSA data (among the 47% least complained about).
On average one model year of the CX-5 has 126 complaints (12 years in the data). This year has 28, below average.
What to check before buying
- Service brakes. Pedal feel, ABS operation, leaks, discs and hoses.
- Engine. Cold start, unusual noises, oil leaks and engine codes.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Forward collision avoidance. Radar and camera: calibration after bumper or windshield replacement.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting…
Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio…
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),…
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been…
- DTC P0402 EGR malfunctions may be falsely detected due to an internal malfunction of the MAP sensor
REPAIR PROCEDURE 1. Using MDARS, verify DTC P0402 is set in current or past history.
- Some customers may complain about any of the following
1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair…
- Some customers may complain about any of the following
1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF…
- Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock…
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry…
- Some vehicle may exhibit the CHECK ENGINE light on with DTC P0524 (Engine oil pressure control system
Oil pressure decrease) and no abnormal engine noise. This may be caused by a malfunction of the oil pressure control valve (located at the rear of the engine block near the oil filter) due to machining contamination…
- Some vehicles may exhibit a condition in which a warning buzzer (error sound) is heard, and the power…
Some vehicles may exhibit a condition in which a warning buzzer (error sound) is heard, and the power liftgate (PLG) does not open or close automatically. When these symptoms happen, DTCs B144F:11 or B144F:13 may be…
- Some customers may complain about any of the following
1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON /…
- Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and…
Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI…
- Some customers may experience a Connected Vehicle failure
The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle…
NHTSA lists 149 bulletins for this year; the 12 newest are shown here.
Repair videos
We do not copy videos: these are YouTube links credited to their authors. Amounts are as stated by the author and not verified by us.
Other years of this model
Questions and answers
What are the most common problems with the 2025 Mazda CX-5?
Owner complaints to NHTSA most often mention: service brakes, engine, electrical system. Total complaints: 28. The most frequent symptoms in complaint texts: driver assists: adaptive cruise, lane keeping (18%), warning lights, check engine (18%), won't start (11%).
How many service bulletins (TSB) were issued for the 2025 Mazda CX-5?
NHTSA lists 149 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2025 Mazda CX-5 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2025 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.