AI Damage2020 Nissan Murano: common problems
Owners of the 2020 Nissan Murano filed 48 complaints with NHTSA, most often about forward collision avoidance and suspension. The maker issued 128 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 48
- involving a crash
- 1
- Technical service bulletins (TSB)
- 128
What fails most often
- 1 Forward collision avoidance 29% of all complaints
- 2 Suspension 19% of all complaints
- 3 Steering 10% of all complaints
- 4 Powertrain 8% of all complaints
- 5 Visibility 8% of all complaints
- 6 Service brakes 8% of all complaints
- 7 Structure 4% of all complaints
- 8 Exterior lighting 4% of all complaints
- Forward collision avoidance: 14 complaints (29% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 9.
- Suspension: 9 complaints (19% of all); manufacturer bulletins for this component: 2.
- Steering: 5 complaints (10% of all); manufacturer bulletins for this component: 2.
- Powertrain: 4 complaints (8% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 29.
- Visibility: 4 complaints (8% of all); manufacturer bulletins for this component: 7.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 3.5 L · petrol · 6 cyl
- CVTnamed in 2 complaints
Drive: FWD, AWD
Symptoms owners describe
How many of the 48 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Forward collision avoidance | 14 | 1 | 9 |
| Suspension | 9 | 0 | 2 |
| Steering | 5 | 0 | 2 |
| Powertrain | 4 | 1 | 29 |
| Visibility | 4 | 0 | 7 |
| Service brakes | 4 | 0 | 5 |
| Structure | 2 | 0 | 5 |
| Exterior lighting | 2 | 0 | 1 |
| Wheels | 2 | 0 | 1 |
| Seat belts | 2 | 0 | 0 |
| Electrical system | 1 | 0 | 69 |
| Air bags | 1 | 0 | 4 |
| Vehicle speed control | 1 | 0 | 1 |
| Engine | 1 | 0 | 0 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter.
The vehicle exhibited a loud popping and clunking noise coming from the front end, occurring primarily when applying the brakes and coming to a stop as the vehicle’s weight shifted forward.
January 4, 2024 the front portion of our panoramic sunroof shattered spontaneously. We thought we were struck by something so took care of it through our insurance. On April 27, 2026 the back portion of our panoramic sunroof shattered spontaneously.
The vehicle was taken to an independent mechanic, and the suspension was inspected. The mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle.
CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.
The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.
The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure.
My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 890 of 2,102 model years in the NHTSA data (top 42% most complained about).
On average one model year of the Murano has 35 complaints (11 years in the data). This year has 48, above average.
What to check before buying
- Forward collision avoidance. Radar and camera: calibration after bumper or windshield replacement.
- Suspension. Wheel alignment, control arms, subframe, even tire wear.
- Steering. Steering play, power assist, rack and tie rods after a wheel impact.
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other…
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
- TELEMATICS SERVICE INFORMATION HINT
This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory…
- AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS
Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and…
- INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED…
INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a…
- LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires…
LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. For all other models/model years, consult the Electronic…
- DTC B00A0-00 STORED This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed…
- FALSE ACTIVATION OF AEB OR FCW APPLIED VEHICLES
2019-2024 Murano (Z52) APPLIED SYSTEMS: Automatic Emergency Braking/Forward Collision Warning IF YOU CONFIRM The customer states they have experienced false activation and/or unexpected braking of the Automatic…
- RAB WARNING LIGHT ON IN INSTRUMENT PANEL AND/OR DTC B2724-23 STORED This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended
See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA lists 128 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2020 Nissan Murano?
Owner complaints to NHTSA most often mention: forward collision avoidance, suspension, steering. Total complaints: 48. The most frequent symptoms in complaint texts: windows, sunroof (17%), driver assists: adaptive cruise, lane keeping (6%), knocking, grinding or other noise (6%).
How many service bulletins (TSB) were issued for the 2020 Nissan Murano?
NHTSA lists 128 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2020 Nissan Murano from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2020 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.