AI Damage2021 Nissan Murano: common problems
Owners of the 2021 Nissan Murano filed 17 complaints with NHTSA, most often about forward collision avoidance and electrical system. The maker issued 100 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 17
- involving a crash
- 1
- Technical service bulletins (TSB)
- 100
What fails most often
- 1 Forward collision avoidance 35% of all complaints
- 2 Electrical system 12% of all complaints
- 3 Vehicle speed control 12% of all complaints
- 4 Visibility 6% of all complaints
- 5 Structure 6% of all complaints
- 6 Backover prevention 6% of all complaints
- 7 Suspension 6% of all complaints
- 8 Exterior lighting 6% of all complaints
- Forward collision avoidance: 6 complaints (35% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 9.
- Electrical system: 2 complaints (12% of all); manufacturer bulletins for this component: 49.
- Vehicle speed control: 2 complaints (12% of all).
- Visibility: 1 complaints (6% of all); manufacturer bulletins for this component: 7.
- Structure: 1 complaints (6% of all), 1 of them with a crash reported by the owner; manufacturer bulletins for this component: 6.
Engines and transmissions
US-market versions per EPA. On the right: how many NHTSA complaints name this engine or transmission type.
- 3.5 L · petrol · 6 cyl
- CVT
Drive: FWD, AWD
Symptoms owners describe
How many of the 17 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Forward collision avoidance | 6 | 1 | 9 |
| Electrical system | 2 | 0 | 49 |
| Vehicle speed control | 2 | 0 | 0 |
| Visibility | 1 | 0 | 7 |
| Structure | 1 | 1 | 6 |
| Backover prevention | 1 | 0 | 3 |
| Suspension | 1 | 0 | 2 |
| Exterior lighting | 1 | 0 | 1 |
| Engine | 1 | 1 | 0 |
| Seat belts | 1 | 0 | 0 |
| Powertrain | 0 | 0 | 22 |
| Equipment | 0 | 0 | 10 |
| Engine and cooling | 0 | 0 | 7 |
| Service brakes | 0 | 0 | 6 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me.
Component: Suspension: Front: Control Arm Incident Description: State that both front upper control arm bushings suffered severe structural tearing at ~53,800 miles.
The fuel gauge no longer works and the speedometer is inconsistent. The 2021 Murano has a digital spped read out that can be used. The main speedometer can jump around show 45 while running at 73 mph. Or showing 23 when at 33 - so it is clearly a safety issue.
While accelerating to merge into traffic and make a left turn, the vehicle briefly hesitated, which has occurred previously. After completing the turn and straightening the vehicle, I fully released the accelerator pedal, but the vehicle continued accelerating and maintaining speed without accelerator input from me.
The driver side rear seat belt buckle does not engage, the red button on buckle does not pop up
The crash sensor light keeps engaging while driving, even when the vehicle is parked or idle. There is nothing in site to indicate a crash. Vehicle was taken to dealer on 5 or more occasions and finally it was replaced in December 2024 after Nissan Corp. got involved.
The component of the vehicle is the passenger headlight. The vehicle is available for inspection at any time.I was unable to see at night clearly with the use of only one headlight because the other headlight went out.
The contact stated that the vehicle failed to come to a complete stop, after which the vehicle lost power. As a result, the Forward Collision Avoidance warning light, and the Forward Collision Avoidance: Automatic Emergency Braking systems failed to activate, and the driver lightly tapped the vehicle in front.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 1,312 of 2,102 model years in the NHTSA data (among the 38% least complained about).
On average one model year of the Murano has 35 complaints (11 years in the data). This year has 17, below average.
What to check before buying
- Forward collision avoidance. Radar and camera: calibration after bumper or windshield replacement.
- Electrical system. Scan all modules, test the battery and alternator, inspect connectors near the impact zone.
- Vehicle speed control. Accelerator pedal, cruise control, throttle codes.
- Visibility. Wipers, mirrors, defrosters, cracked glass.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other…
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
- TELEMATICS SERVICE INFORMATION HINT
This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory…
- AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS
Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and…
- INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED…
INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a…
- LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires…
LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. For all other models/model years, consult the Electronic…
- DTC B00A0-00 STORED This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed…
- FALSE ACTIVATION OF AEB OR FCW APPLIED VEHICLES
2019-2024 Murano (Z52) APPLIED SYSTEMS: Automatic Emergency Braking/Forward Collision Warning IF YOU CONFIRM The customer states they have experienced false activation and/or unexpected braking of the Automatic…
- RAB WARNING LIGHT ON IN INSTRUMENT PANEL AND/OR DTC B2724-23 STORED This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended
See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended
See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA lists 100 bulletins for this year; the 12 newest are shown here.
Other years of this model
Questions and answers
What are the most common problems with the 2021 Nissan Murano?
Owner complaints to NHTSA most often mention: forward collision avoidance, electrical system, vehicle speed control. Total complaints: 17. The most frequent symptoms in complaint texts: warning lights, check engine (24%), headlights and tail lights (18%), unintended acceleration (12%).
How many service bulletins (TSB) were issued for the 2021 Nissan Murano?
NHTSA lists 100 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2021 Nissan Murano from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2021 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-04.