AI Damage2025 Mercedes-Benz Sprinter 2500: common problems
Owners of the 2025 Mercedes-Benz Sprinter 2500 filed 4 complaints with NHTSA, most often about powertrain and structure. The maker issued 38 service bulletins for this year. Details by component below, with sources.
Key figures
- Owner complaints
- 4
- Technical service bulletins (TSB)
- 38
What fails most often
- 1 Powertrain 25% of all complaints
- 2 Structure 25% of all complaints
- 3 Equipment 25% of all complaints
- 4 Steering 25% of all complaints
- 5 Suspension 25% of all complaints
- Powertrain: 1 complaints (25% of all); manufacturer bulletins for this component: 8.
- Structure: 1 complaints (25% of all); manufacturer bulletins for this component: 2.
- Equipment: 1 complaints (25% of all).
- Steering: 1 complaints (25% of all).
- Suspension: 1 complaints (25% of all).
Symptoms owners describe
How many of the 4 NHTSA complaints mention each symptom (automatic count from complaint text; one complaint can mention several).
Components owners complain about
| Component | Owner complaints | involving a crash | Technical service bulletins (TSB) |
|---|---|---|---|
| Powertrain | 1 | 0 | 8 |
| Structure | 1 | 0 | 2 |
| Equipment | 1 | 0 | 0 |
| Steering | 1 | 0 | 0 |
| Suspension | 1 | 0 | 0 |
| Engine | 0 | 0 | 13 |
| Fuel/propulsion system | 0 | 0 | 8 |
| Service brakes | 0 | 0 | 1 |
| Other | 2 | 0 | 6 |
What owners report
Short excerpts of NHTSA complaints in the original wording. These are owner statements not verified by NHTSA; personal data removed.
I rented this car from Enterprise, as I was driving on the highway other cars was pointing up the bair conditioner plastic compartment was flapping extremly hard back and forth to the poit it was almost coming off and coud of flew into some one elses winshield causing seruious harm.
My 2025 Mercedes-Benz Sprinter 2500 Cargo AWD High Roof has had a creaking noise from the steering column since new (now ~12,000 miles). Symptoms ⢠Creak starts after driving over bumpy roads, then stays constant on smooth and bumpy pavement ⢠Continues after parking â I can reproduce it by pushing on the…
Subject: Transmission Failure Safety Complaint I am submitting a complaint regarding a serious transmission problem with my vehicle. While driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. The car would not accelerate as expected and had difficulty.
for four seat belted passengers per FMVSS 110. We have also filed a complaint/attachment with Oregon Department of Justice Consumer Protection on 11/28/25.
When owners complained
NHTSA complaints by filing year. The peak shows at what age the problems show up most.
Comparison
By complaint count this model year ranks 15,524 of 36,659 model years in the NHTSA data (top 42% most complained about).
On average one model year of the Sprinter 2500 has 23 complaints (19 years in the data). This year has 4, below average.
What to check before buying
- Powertrain. Shift quality under load, harsh shifts, transmission codes, CV joints.
- Structure. Rails, pillars, panel gaps, signs of pulling or welding.
- Steering. Steering play, power assist, rack and tie rods after a wheel impact.
- Suspension. Wheel alignment, control arms, subframe, even tire wear.
Manufacturer service bulletins
Bulletin titles as filed with NHTSA.
- Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection…
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No…
- Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously…
Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle…
- Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on…
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to…
- Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler…
Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes related to the coolant system: P30040B…
- OM654 Engine Oil Consumption Complaint The customer may report repeated low engine oil level warnings in…
OM654 Engine Oil Consumption Complaint The customer may report repeated low engine oil level warnings in the instrument cluster. The customer may also state that engine oil must be added between scheduled maintenance…
- Complaint The coolant warning lamp may be displayed in the instrument cluster
The malfunction indicator lamp (MIL) may also be illuminated. Cause Moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valve (Y97/6) or coolant pump 1 (M75/11). Remedy…
- Oil Leak at Crankcase Near the High-pressure Fuel Pump OM654 Complaint Visible oil leak at the crankcase…
Oil Leak at Crankcase Near the High-pressure Fuel Pump OM654 Complaint Visible oil leak at the crankcase near the mounting area of the high‑pressure fuel pump on OM654 engines. Cause Oil leakage near the high‑pressure…
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint…
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the…
- Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one…
Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration…
- Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may…
Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the…
- Check engine light with reduced power –P300A6D due to charge air system contamination Complaint The check…
Check engine light with reduced power –P300A6D due to charge air system contamination Complaint The check engine light is activated, accompanied by fault code 'P300A6D The boost pressure is too low', indicating reduced…
- OM654 Extended engine crank or starting concerns and/or poor running characteristics Complaint One or more…
OM654 Extended engine crank or starting concerns and/or poor running characteristics Complaint One or more of the following may be reported: • Extended crank or hard start • Rough idle or misfire like condition •…
NHTSA lists 38 bulletins for this year; the 12 newest are shown here.
Other years of this model
- Sprinter 2500 201014 sources
- Sprinter 2500 201114 sources
- Sprinter 2500 20128 sources
- Sprinter 2500 201321 sources
- Sprinter 2500 201438 sources
- Sprinter 2500 201523 sources
- Sprinter 2500 2016116 sources
- Sprinter 2500 201771 sources
- Sprinter 2500 201858 sources
- Sprinter 2500 2019215 sources
- Sprinter 2500 2020217 sources
- Sprinter 2500 2021171 sources
- Sprinter 2500 2022136 sources
- Sprinter 2500 2023123 sources
- Sprinter 2500 2024102 sources
- Sprinter 2500 20267 sources
Questions and answers
What are the most common problems with the 2025 Mercedes-Benz Sprinter 2500?
Owner complaints to NHTSA most often mention: powertrain, structure, equipment. Total complaints: 4. The most frequent symptoms in complaint texts: A/C or heater (25%), jerking, harsh shifts (25%), loss of power / limp mode (25%).
How many service bulletins (TSB) were issued for the 2025 Mercedes-Benz Sprinter 2500?
NHTSA lists 38 manufacturer service bulletins for this year. A bulletin tells dealers how to diagnose or fix a known issue; it is not a recall.
Should I buy a 2025 Mercedes-Benz Sprinter 2500 from a US auction?
Owner complaints describe defects, not crash damage. Before bidding, check the components listed above and review the lot photos: VinWind builds a report of visible and hidden damage by VIN.
Other 2025 models
Read also
Sources: public NHTSA data (USA): service bulletins and owner complaints; YouTube: links to videos credited to their authors. Complaints are owner statements not verified by NHTSA, and describe defects rather than crash damage. Data updated 2026-11-06.